News Releases

Dec.24,2015

 

Information Technology

DNP Establishes BPO Centers in Tokyo and Sendai, Brings Domestic Total to Five

Now possible to process more than 20 million documents per year

 

Dai Nippon Printing Co., Ltd. (DNP) is pleased to announce the establishment of two more Business Process Outsourcing (BPO) centers in Tokyo and Sendai, boosting the total number of domestic centers to five.

As a result of this expansion in the ability to deputize for the acceptance of a variety of business forms, it will now be possible for the Company to double processing capabilities and handle 20 million documents per year.

[Background]

We expect to see a progressively increase in the need for companies to process various applications and forms while managing company and client personal information in a safe and appropriate manner. For example, in December 2015, in line with the introduction of compulsory stress checks for employees at businesses with more than 50 employees, companies now face the need to process large volumes of stress check sheets. And following the January 2016 commencement of full scale operation for the Social Security and Tax Number System, companies are now obliged to collect employee Social Security and Tax numbers, manage these as Specific Personal Information, and enter them on tax certificate slips. Elsewhere, as a result of the liberalization of retail electricity sales in 2016, and liberalization of retail gas sales from 2017, application processing of documentation connected with the switching of energy suppliers is expected to rise. In order to respond to this operational expansion, it is necessary to provide a highly secure information security system, and enhance capabilities for dealing with high volume processing. In answer to such needs, DNP aims to capitalize on the know-how developed through the manufacturing and personalization of smart cards, such as credit cards and cash cards, along with the printing of personalized bills and usage details. The Company will provide a BPO service that takes custody of critical information from numerous companies and organizations, and deputizes for the company and/or organization in a safe and secure manner. In this latest development, the Company has newly established two centers and strengthened BPO systems against the backdrop of increased demand.  

[Service Summary]

DNP will deputize for a series of operational processes from the collection of application forms and request forms from consumers for submission to companies and organizations, to the registration, screening, scanning, data inputs and issuance of notifications to those consumers. By making using of DNP BPO centers which maintain high level security, companies and organizations outsourcing these duties can execute efficient business processing while reducing risk, without the need to incur new costs in setting up their own systems.

The features of the DNP BPO service is as follows:

  • Safe and secure provision of services in an advanced information security environment.
  • Possible to respond to high volume documentation acceptance in excess of 20 million units per annum.
  • The execution of sure operational processing based on DNP's unique progress management and workflow systems.
  • The DNP BPO service is not merely an outsourcing service. The service also analyzes company-based operational challenges, and keeps the overall process, including intra-company operations, in mind. As a result, it is now possible to boost operational efficiency at companies, such as making proposals for improvements designed to achieve optimal conduct of operations.

[New Bases]

As a result of the new additions, DNP has boosted the number of BPO centers from the existing three (in Tokyo, Osaka and Aichi) to five.

Center name

Takada Plant

Sendai Plant

Location

Toshima-ku, Tokyo

Sendai-shi, Miyagi

Operating company

DNP Data Techno Co., Ltd. (DNP100% subsidiary)

[Pricing and Sales Forecasts]

Quotations will be provided on an individual basis.

DNP expects total sales of 20 billion yen in the three years to FY 2017 from the documentation acceptance BPO service based on the five centers.

 
* Product prices, specification and service contents mentioned in this news release are current as of the date of publication. They may be changed at any time without notice.