Product Safety and Quality
DNP recognizes that placing safety and quality first and foremost is a responsibility of a company providing products and services to society. Under this recognition, we strive for constant improvement by always exploring how our products and services are used and thinking “what quality is required of them and what makes them safe and easy to use” from the perspective of consumers and customers. From the proposal stage through to the final delivery, we commit ourselves to providing products and services that satisfy people to earn even greater trust from them, and this forms the basis of our safety and quality efforts.
Medium-to long-term vision
We seek to gain the trust of society by prioritizing the safety and quality of our products and services as part of our responsibility as a company that supplies these to society.
SDGs Covered by the Vision
Performance Indicators to Monitor the Progress in Achieving the Vision and Activity Results
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- *Including cases where a defect in our products jeopardizes the user’s life, causes serious bodily harm or inflicts serious damage on the user’s property (other than the product itself)
Structure to Promote Management
DNP Group’s Internal Structure for Quality Management
DNP’s basic policy concerning quality management is twofold. One is to ensure that our products and services conform to the required standards and legal regulations, and the other is to fulfill our corporate social responsibility by providing products and services that deliver levels of quality and safety exceeding the needs and expectations of corporate customers and consumers. To uphold this basic policy, we have established the Quality Assurance and Product Safety Committee within the head office (led by a managing director) and in each business unit and Group company. We have also stipulated Groupwide rules, consisting of matters that should be implemented for ensuring the safety and quality of our products. With the committee within the head office taking the lead, we have established and been operating a quality management system and a product safety management structure.
Management to Ensure Safety and Quality
DNP has stipulated Group-wide rules, consisting of matters that should be implemented by each business unit and Group company for ensuring product safety and quality. According to the rules, the Quality Assurance and Product Safety Committee receives reports on the status of Group-wide activities, issues and other relevant matters twice a year, and based on the reports, revises policies and targets and gives instructions for improvement. In response, the responsible division within the head office then provides guidance to each business unit and Group company to increase the safety and quality of our products.
To satisfy the requirements of corporate customers and the marketplace, we have also acquired certification in relevant fields, including ISO 9001 certification, an international standard for quality management, and Food Safety System Certification (FSSC) 22000 in the field of food packaging. Other certification we have acquired in the information management field includes ISO/IEC 15408 certification for information technology (IT) security, “PrivacyMark” certification for protection of personal information, ISO/IEC 27001 (Information Security Management System – ISMS) certification for information security and ISO 22301 (Business Continuity Management System – BCMS) certification.
DNP’s Main Initiatives
Risk Checks and Employee Education
Ensuring product safety requires continuous efforts. We perform a product safety risk check on all families of products twice a year, in addition to a check conducted during product development. In case a risk check results in a change of product design or an improvement in manufacturing technology in order to ensure safety, we compile such a change and improvement along with details into a document and use it as our product safety standards. We have also been providing relevant training to employees since 1994. In FY2000, the training was converted into e-learning programs targeting all employees.
DNP’s Efforts for Preventing Quality-Related Misconduct
DNP strives to enforce legal compliance and ensure quality and safety and has been implementing sufficient risk management against legal violations and quality-related misconduct as an effort to prevent such cases from occurring. In response to the successive occurrence of quality-related misconduct cases in Japan, DNP has been working to prevent similar incidents from occurring within DNP. As specific efforts, we have been reinforcing our quality management system by performing a validity check led by the head office, along with receiving ISO and other external certification and diagnosis, and providing guidance and instructions for corrective action to each business unit. Additionally, we provide education on an ongoing basis for each division tailored to its roles, for reinforcing our quality management structure, communicating the specifications agreed upon with corporate customers in order to ensure the structural reinforcement and for instilling Group-wide rules, including ensuring the reliability of inspections.