DNP and Laurel Bank Machines Provide Remote Equipment Maintenance Service

DNP to build high security IoT platform

Dai Nippon Printing Co., Ltd.

Dai Nippon Printing Co., Ltd. (DNP) and LAUREL BANK MACHINES CO.,LTD. (Laurel Bank Machines) are pleased to announce the joint development of a service facilitating remote maintenance of equipment, such as cash processing devices, used at financial institutions. The new service ensures safety, via the use of high level security technology, and is based on the Internet of Things (IoT). Pilot tests will be conducted from early 2016, with a full-fledged service launch planned for autumn of the same year.

Developmental Background

A recent increase has been seen in M2M and IoT technology-driven remote maintenance services from multifunction machine makers that remotely monitor office-based OA equipment status and operational conditions, supply consumables and respond in a timely manner in cases of malfunctions.

At the same time, financial institutions that handle critical data, such as personal and transaction information, are prioritizing information management and integrity, and minimizing connections with external networks. As a result, it has not been possible to adopt the remote maintenance of equipment installed in-house, and the time and effort required to respond to malfunctions has become an issue.

DNP has utilized the know-how accumulated in the development of high security IC cards, such as credit and cash cards, to build a safe and secure IoT service platform, and support the successful achievement of remote maintenance with superior security. The platform uses the type of security chip employed in IC cards, to prevent the tampering with, or tapping of, inter-equipment transmissions. The new service is also offered in a one stop format, including the provision of a cloud environment facilitating the integrated management of information collected from equipment, and telecommunications equipment.

In addition to utilizing the DNP IoT platform, the partners will equip Laurel Bank Machines? devices with a module mounted with a secure chip, and jointly provide a service to perform the safe and secure remote maintenance of bank-based equipment.  

Service Features

As a result of gaining a real time grasp of the status and operational conditions of Laurel Bank Machines, such as cash processing devices, the newly developed service will help propose optimal equipment operational methods, improve performance and boost operational efficiency at financial institutions.

- Safety and Security

It is now possible to prevent the tampering with, or tapping of, transmitted data by taking the wireless modules and gateway terminals mounted on devices, such as cash processing devices, and equipping them with security chips. Data transmitted by each device is routed via a gateway terminal, and forwarded to a high security cloud environment.   

- Improving the Quality of Maintenance Services

Laurel Bank Machines can now view the operational data of equipment aggregated on cloud, and employ it in maintenance services. And, by staying abreast of the status and operational conditions of the equipment, it is now possible to provide optimal services in answer to requests from financial institutions.

- Further Proposals for Best Operational Service

It is now possible to centralize device setting, currently carried out on a device-by-device manner for each working location, and collect and analyze device operations data. As a result, it is possible to make optimal operational proposals that match the needs of each financial institution.

Looking Ahead

DNP and Laurel Bank Machines aim for the introduction of the new service in 2,000 branches of financial institutions by FY 2018. DNP will also roll out this business model to other industries, and conduct joint developments in a similar vein with vendors of manufacturing and OA equipment, aiming for annual sales of 3.0 billion in FY 2020.

* Product prices, specification and service contents mentioned in this news release are current as of the date of publication. They may be changed at any time without notice.